Selected Work

Projects

Research-led work across health tech, enterprise wellness, and civic technology. Each project is a diagnosis of why users behave the way they do, and what to build differently because of it.

3 Case Studies
ESNTL Wellness app screens
Concentrix × Apple
Usability Testing Affinity Mapping Insight Synthesis Health Tech

Enhancing Wellbeing for Essential Workers

67% of essential workers couldn't locate their own health data in the ESNTL Wellness app. As lead moderator on a cross-functional team, I ran 5 of 6 usability sessions, mapped the comprehension gap, and delivered 6 prioritized recommendations to Concentrix and Apple.

Company
Concentrix × Apple
Role
Lead UX Researcher
Read case study →
TH
Mental Health · Qualitative Research
Netnography Interviews Telehealth UW HCDE

When the Screen Becomes a Wall

Qualitative research on how technical friction, environmental context, and screen-mediated presence erode emotional disclosure in online therapy. 2-phase study: netnography + semi-structured interviews with 6 participants.

Methods
Netnography · Interviews
Duration
7 weeks
Context
Academic · UW HCDE
Read case study →
BB
Coming Soon
Bus
Buddy
Civic Tech · Transit
Mixed Methods Civic Tech Transit UX

Bus Buddy

Mixed-methods research and product strategy for improving transit accessibility and reliability for daily commuters in urban environments.

Focus
Accessibility · Transit
In progress
TH
Coming Soon
Tele
health
Health Tech · Telehealth
UX Research Health Tech Telehealth Patient Experience

Telehealth

Case study coming soon.

Domain
Health Technology
Role
UX Researcher
Coming soon